Terms & Conditions

Welcome to Electric Spins. These Terms and Conditions represent a legally binding agreement between you and Electric Spins (electricspins-uk.com). By registering for an account, accessing our services, or participating in any games, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

Eligibility and Account Registration

1.1. To open an account with Electric Spins, you must be at least 18 years of age. Underage gambling is a criminal offence under the Gambling Act 2005.

1.2. You must be a resident of the United Kingdom to register for an account. We reserve the right to request proof of residency and identity.

1.3. You are permitted to open only one account. We reserve the right to close any duplicate accounts and void any associated transactions or winnings.

1.4. You are responsible for maintaining the confidentiality of your account login credentials. Any activity conducted through your account will be considered your responsibility.

1.5. We perform identity and age verification checks upon registration. You may be unable to deposit or withdraw funds until these checks are successfully completed to our satisfaction.

Account Rules and Prohibited Practices

2.1. Your account is for personal, non-professional use only.

2.2. You must provide accurate, current, and complete information during registration. You must update your profile immediately if your details change.

2.3. Prohibited practices include, but are not limited to:

  • Collusion with other players.
  • The use of automated software (bots), scripts, or "hacking" tools.
  • Attempting to manipulate game results or system malfunctions.
  • Engaging in fraudulent activity or money laundering. 2.4. If we suspect any prohibited practice, we reserve the right to suspend or terminate your account, void all transactions, and withhold any funds, including winnings, as permitted by law.

Financial Transactions and Withdrawals

3.1. Deposits must be made using payment methods registered in your own name. Third-party deposits are strictly prohibited.

3.2. We support a variety of secure payment methods, including major debit cards and verified electronic wallets, as specified on our banking page.

3.3. You may withdraw your available real-money balance at any time, subject to identity verification and anti-money laundering (AML) protocols.

3.4. We reserve the right to delay or withhold withdrawals if we are conducting a security review, or if required to do so by regulatory authorities.

3.5. Maximum win limits may apply to certain games or promotions. These limits will be clearly stated in the respective game or bonus terms.

Bonuses and Promotions

4.1. All bonuses and promotional offers are subject to specific terms and conditions, including wagering requirements.

4.2. Wagering requirements dictate the number of times you must bet the value of the bonus before it is converted into withdrawable cash.

4.3. If you attempt to withdraw funds before meeting the applicable wagering requirements, you may forfeit the bonus and any winnings derived from it.

4.4. We reserve the right to withdraw, amend, or cancel any promotion at our discretion, provided that the change does not adversely affect players who have already opted into the promotion.

Responsible Gambling

5.1. We are committed to promoting a safe and responsible gambling environment. We encourage all players to view gambling as a form of entertainment, not a way to make money.

5.2. We provide tools to help you manage your gambling, including:

  • Deposit Limits: You can set daily, weekly, or monthly limits on your deposits.
  • Reality Checks: Periodic notifications to help you track your session time.
  • Time-Outs: Temporary breaks from your account for up to six weeks.
  • Self-Exclusion: A formal request to block your access to our site for a period of six months to five years. 5.3. If you are struggling with gambling, we encourage you to seek professional help. You can access support through organizations such as GamCare or by visiting BeGambleAware. 5.4. We monitor player activity for signs of problem gambling and may contact you or impose restrictions if we observe concerning behaviors.

Anti-Money Laundering (AML) and Compliance

6.1. We strictly adhere to the Money Laundering, Terrorist Financing and Transfer of Funds Regulations.

6.2. We are required to perform ongoing monitoring of customer accounts. This includes requesting Source of Funds (SoF) or Source of Wealth (SoW) documentation to ensure funds are legitimately obtained.

6.3. Any suspicious activity will be reported to the appropriate authorities, including the National Crime Agency (NCA), as required by law.

Dispute Resolution and Complaints

7.1. If you have a complaint regarding our services, please contact our support team at [email protected]. We aim to resolve all complaints promptly and fairly.

7.2. If you remain dissatisfied with our final decision, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body.

7.3. As a licensed operator in Great Britain, we are subject to the regulations set forth by the United Kingdom Gambling Commission (UKGC).

Limitation of Liability

8.1. To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our services.

8.2. We are not responsible for any technical failures, system errors, or internet connection issues that may affect your gameplay.

Contact Us

For any inquiries, account issues, or to exercise your rights under these terms, please contact our customer support team at [email protected]. Our team is available to assist you with any questions regarding your account or our policies.