Privacy Policy

Last updated: June 16, 2026.

Introduction and Commitment to Privacy

Electric Spins is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide to us when you access our services through electricspins-uk.com.

We operate in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a gaming operator, we are also subject to strict regulatory requirements enforced by the Gambling Commission of Great Britain (UKGC). We take our obligations as a data controller seriously and are dedicated to ensuring transparency in our data processing activities.

Information We Collect

To provide you with a secure and personalized gaming experience, we collect various categories of information:

  • Personal Identification Information: Your full name, date of birth, gender, and contact details (email address, residential address, telephone number).
  • Account Credentials: Username, password, and unique identifiers used to secure your account.
  • Identity Verification Data: Documents required to comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, such as copies of your passport, driver's license, utility bills, or bank statements.
  • Financial and Transactional Data: Information regarding your payment methods, including details related to deposits and withdrawals processed via systems such as Visa, Mastercard, PayPal, Apple Pay, or direct bank transfers. We also track your transaction history and account balances.
  • Technical and Usage Data: Information collected automatically when you visit our site, including your IP address, browser type, operating system, device identifiers, time zone settings, and navigation behavior within the platform.
  • Communication Data: Records of your interactions with our customer support team, including emails, live chat transcripts, and telephone recordings.
  • Gaming Activity: Records of your wagers, game preferences, session durations, and participation in promotional offers.

Legal Basis for Processing

We process your personal data only when we have a legal basis to do so under the UK GDPR. These include:

  • Contractual Necessity: Processing is required to provide the services you have requested, such as managing your account and processing financial transactions.
  • Legal Obligation: Processing is necessary to comply with our regulatory requirements, including UKGC licensing conditions, AML legislation, and tax reporting obligations.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, network security, and improving our service offerings, provided these do not override your fundamental rights.
  • Consent: Where you have explicitly provided consent for marketing communications or the use of specific non-essential cookies.

How We Use Your Information

Your data is utilized for the following purposes:

  • Account Management: Creating, maintaining, and securing your player account.
  • Regulatory Compliance: Performing mandatory identity verification, age verification, and background checks to prevent illegal activities and ensure responsible gambling.
  • Service Delivery: Processing your deposits, facilitating gameplay, and paying out winnings.
  • Security and Fraud Prevention: Monitoring for unauthorized access, investigating suspicious activity, and protecting against cyber-attacks.
  • Customer Support: Addressing your inquiries, resolving disputes, and providing technical assistance.
  • Marketing and Personalization: Delivering tailored promotional content, bonuses, and news about our services, provided you have opted in to receive such communications.
  • Service Improvement: Analyzing aggregated data to understand player behavior and optimize the performance of our website.

Sharing and Disclosure of Data

We may share your information with carefully selected third parties only where necessary to operate our services:

  • Service Providers: Payment processors, identity verification agencies, and technical support providers who process data on our behalf as data processors.
  • Regulatory Bodies: We are legally required to share information with the Gambling Commission of Great Britain, law enforcement agencies, or other public authorities if requested for legal, regulatory, or crime prevention purposes.
  • Responsible Gambling Organizations: Information may be shared with self-exclusion databases or support services as part of our commitment to player welfare.
  • Professional Advisors: Auditors, legal counsel, and insurers who provide professional services to our organization.

We do not sell your personal information to third parties for marketing purposes.

International Data Transfers

The majority of our data processing occurs within the United Kingdom and the European Economic Area (EEA), which benefit from high levels of data protection. If we are required to transfer your personal data to a country outside of the UK or EEA, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner’s Office (ICO), to ensure your information remains protected to UK GDPR standards.

Security of Your Data

We employ industry-standard security measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Use of TLS (Transport Layer Security) for all data transmissions.
  • Access Controls: Strict internal policies limiting employee access to personal data based on role-based access control.
  • Monitoring: Continuous monitoring of our systems for vulnerabilities and security threats.
  • Secure Storage: Storing sensitive documentation in encrypted databases with limited access.

While we strive to protect your data, please be aware that no transmission method over the internet or storage system is 100% secure. We encourage you to keep your account credentials confidential.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

  • Account Information: Held for the duration of your active account and for a period of up to seven years after account closure to satisfy our regulatory and tax obligations.
  • Marketing Data: Retained until you withdraw your consent or opt out of receiving such communications.
  • Transactional Records: Held in accordance with AML and financial regulations for a minimum of five to seven years.

Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete information.
  • Right to Erasure: You can request the deletion of your personal data, subject to our legal obligations to retain certain records.
  • Right to Restrict Processing: You can request that we limit the way we process your data.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Object: You can object to the processing of your data for marketing or other legitimate interests.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within the statutory timeframe mandated by the ICO.

Responsible Gambling and Player Protection

As part of our regulatory duties, we monitor gaming activity to identify signs of problematic gambling. If we identify such patterns, we may contact you or impose restrictions on your account. We encourage all players to utilize tools such as:

  • Deposit Limits: Setting daily, weekly, or monthly caps on your spending.
  • Self-Exclusion: Temporarily or permanently suspending your account access.
  • Reality Checks: Tracking session time and spend.

If you or someone you know is struggling with gambling, please reach out to support services like GamCare or GambleAware, which provide confidential guidance and support.

Use of Cookies

Our website uses cookies and similar tracking technologies to function correctly and improve your experience. Cookies allow us to:

  • Functionality: Ensure the site loads correctly and your session remains secure.
  • Analytics: Track how users interact with our site to identify areas for improvement.
  • Personalization: Remember your preferences and provide a more relevant gaming experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. We will notify you of significant changes via email or through an announcement on our website. We encourage you to periodically review this page for the latest information regarding our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team:

Email: [email protected].

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK if you believe that your personal data has been handled in a manner that does not comply with the law.